Please be sure to add the Product ID, size, and quantity of the item(s) in your e-mail. Our staff will then confirm the order and send an invoice to you.

Please download a "FAX Order Sheet" and FAX it to us after filling in the order details. Our staff will then confirm the order and send an invoice to you.

After receiving the order, we'll do an inventory check to ensure that the merchandise is in stock. Afterward, we will send payment information via your preferred method of communication. After preparing the goods (or after payment is received in the case of bank transfer), we will ship the order from the Product Management Center in Tokyo within three business days.

For orders over 52,500 Japanese Yen (including tax), all shipping costs will be paid by our company. You may also add additional items before the order is shipped.

For orders up to 52,500 Japanese Yen (including tax), the shipping charge will be 1,050 Japanese Yen for all locations within Japan. Very convenient for small orders.

Until the completion of the order, you can cancel all or some of the goods. Please carefully consider your choices. *After goods are delivered, please refer to "Returns and Exchanges."

Cancellations, returns, and exchanges are handled in the same manner as orders. Please e-mail or call us.

If the product is defective, we will exchange it immediately. Please contact us within 7 days after receiving the product. For refunds, we will issue a store credit that can be used on future purchases. We will refund withdrawal credit charges into your account.

Cancellations, returns, and exchanges are handled in the same manner as orders. Please e-mail or call us.

You can choose from these three banks: Mitsubishi Tokyo UFJ Bank, Japan Post Bank, and Japan Net Bank. The transfer fee must be paid by the customer.

We will send COD orders through Yu-Pack Service. Please note that payment needs to be made in cash. The COD fee is 315 Japanese Yen. Please pay the COD fee and shipping fee (in addition to the purchase price and applicable sales tax) at time of delivery.

Our support staff will answer any inquiries by e-mail. You can submit your question/comment 24 hours a day, 365 days a year.

Our customer support staff will answer any questions you may have.